25th May 2020 -Update
Standard UK Delivery (UK mainland only)
Free Standard Delivery on online orders requires a minimum order value of £100.00 ex. VAT. This service is only available for UK Mainland addresses only.
Remote Deliveries (Northern Ireland, Highlands, Isle of Man & Isle of Wight)
Orders placed between bank holidays will not be despatched until the next working day.
Delivery times are subject to stock availability - we will do our best to keep our stock availability estimates on the product pages up to date. But these are only an estimate, please contact us on (01803) 310333 Allsop & Pitts to check stock availiabilty.
Items such as heavy equipment and some crockery items may have an extended delivery time.
Non Stocked Items
We hope that you will be pleased with your purchase. However should you wish to return an item (excluding kitchen appliances), we will be happy to refund in full or exchange, if its in full resaleable condition (original packaging etc).
Returns should be made within a resonable time (usually 10 working days) and in the original undamaged packaging. Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirm in writing within 3 days of the delivery. Please note that we cannot refund the postage fees and there may be a collection charge for any items returned. In both instances, please contact us on (01803) 310333 to obatin details on how to return your product.
Proof of purchase must be supplied before warranty repairs can be accepted.
Where goods fail during the guarantee period, we will adhere to the manufacturer's warranty terms, which may involve collection of the item, supplying replacement parts or sending an engineer to site.
If the fault is confirmed to be due to a manufacturing defect, we will arrange repair (or replacement if the goods cannot be repaired). If however, the fault is found to be due to normal wear and tear, misuse or accidental damage, we will provide a quote for rectifying the problem and you will be responsible for meeting the full cost of carriage charges and repair.